Making Government Digital in a City of Contradictions

What does it take to bring digital transformation to government in San Francisco, a tech city where expectations are high and social justice activism is a part of daily life? From policy old and new, to the challenges of making government digital, this talk will give an insight into making change happen in city government. Drawing on examples from city government in the UK and US, Carrie will share what a Chief Digital Officer does all day, and a glimpse of the future of city government.

Carrie Bishop is the Chief Digital Services Officer for the City and County of San Francisco. She loves her job. Having started her career in local government in the UK, Carrie believes passionately about public services designed around the people that use them. Prior to moving to SF, Carrie spent eight years running FutureGov, a digital design agency for public services, working with cities in the UK, Europe and Australia. Fulfilling a lifelong dream to live in the US, Carrie moved to San Francisco in 2017. In her role at the city she is leading the team that builds new digital services, redesigns services, and makes sure that all San Franciscans are at the heart of everything the city does.

This talk is co-sponsored by Science, Technology, and Public Policy (STPP) and the School of Information (SI).

• San Francisco
• Digital government
• City government
• Carrie Bishop